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SMILODOX

No, unfortunately, there will no longer be an opportunity to become a Black Member in the future. This membership is exclusive and limited to a certain number.

No, unfortunately, there will no longer be an opportunity to become a Black Member in the future. This membership is exclusive and limited to a certain number.

Can I become a Black Member soon as well?

Everything about Black Member

What should I consider when washing?

How do I make sure I don't miss any promotions?

How do I find the right size for me?

Everything about Smilodox

Do I need a customer account to order?

Can I pre-order or reserve items?

How can I cancel my order?

What do I do if I haven't received a confirmation email?

Can I make changes to my order after I have completed it?

Can I make changes to my order address after I have completed it? copy

Why was my order / item canceled?

Order

How do I get my money back?

When will I get my money back?

What payment methods are there?

Can I change my payment method afterwards?

Why did I receive a reminder?

Payment & Refunds

Shipping Costs Informations

Are there any additional costs for shipping to non-EU countries?

How can I track my shipment?

Can I change when, how and where my parcel should be delivered?

Why can't I track my shipment?

Why hasn't my order been shipped yet?

Shipping & Delivery

How long does the delivery take?

Why was my package returned?

What do I do if my package has not arrived?

Why didn't I receive my free item?

Delivery

Exchange and return period

Do I have to pay for a return?

How do I return items from my order?

What can I do if an item is defective or damaged?

What do I do if I haven't received a delivery note / return form?

Do I have to send the free item back as well?

Exchange

Returns

How do I change my account settings?

My account has been blocked and I can no longer log in, what should I do?

How do I register for the newsletter?

How do I unsubscribe from the newsletter?

Account & Newsletter

What happens to my voucher if I return my order or parts of it or if it is canceled?

What happens to my voucher if I do not use it completely when I place an order?

Can I combine several voucher codes with one another?

How do I redeem the voucher or discount code?

What do I do if I haven't received a voucher?

How can I purchase a voucher?

Voucher & Discount Code

How can I check my membership level?

Is there a registration fee for the loyalty program?

What is the loyalty program?

Everything about the VIP Reward Club

Do I have any costs as a Black Member?

Do the benefits remain permanent?

What are the benefits besides free shipping/returns?

For which countries does free shipping apply?

For which countries does free return shipping apply?

Free Shipping for Black Members

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Can I become a Black Member soon as well?Updated a year ago